What Our Customers Have to Say

Valerie Thomson provided options and payment plans. We had met with her almost two years previously and there was no judgement/criticism as to why it took us two years to decide. For an uncomfortable topic Valerie is at ease and makes you feel comfortable in the situation. Valerie is an asset to your business.
None of your staff pushed any services we did not want, they listened to us, found a celebrant who also listened to us. We appreciated that Patrick Adair spoke to us using a “normal” voice and did not use a “funeral director’s voice” as we dislike that artificial, insincere tone of voice. We appreciated that our wishes (cremation and scattering, no embalming, secular service) were respected. Having had family and friends whose wishes were not respected by other funeral providers, we were aware that some funeral service providers do not listen and pressure. We were very pleased with the service we received.
I can’t begin to put into words how incredible Lisa Preston and your staff were. They went above and beyond what was needed or expected. They have a special place in my heart.
Lisa Preston was very accommodating with our requests and helped us with all our requests, in a timely and very professional manner. This is my third time using this funeral service and I am so very happy that I did. I can’t say enough about Lisa, and she truly helped us through our hardest times and led us calmly along the process.
I have always been made to feel comfortable and not pressured or stressed when using this service. I would highly recommend this service to anyone. Both Kris Lafavor and Mary Beth Pembleton were very good to work with. I only wish they could help with all the other difficult tasks in my life. Thank you.