Service Protocols/Procedures

Property/Facility Access

Screening

Traveller Quarantine

Service Protocols/Procedures

Updates For Customers


Updated June 30, 2020

 

For All Funeral, Cremation and Interment Services

  • Any individual who is under quarantine will not be permitted to attend services
  • In the interest of all attendees’ health, expressions of sympathy such as handshaking, hugging and other direct contact should be avoided.

 

Additional precautions specific to:

A.      Funeral Services – Visitations/Services/Receptions/Ritual Washing and Dressing Services

    • Visitation and funeral services held in a MPG facility will be limited to 2 hours per family
    • We are suspending reception services
    • Ritual washing and dressing services in the presence of anyone other than our employees is suspended
    • Families will be encouraged to hold the visitation, funeral service, cremation witnessing (where applicable) and the burial/entombment on the same day, wherever possible
    • To ensure social distancing is maintained, chairs for the funeral service will be set up with a 2-chair gap
    • Food and beverages will not be permitted during visitations until further notice
    • If appropriate, families should consider the option of deferring services (e.g. hold a small private event and defer a public event for a later date)
    • Attendees who exhibit signs of illness may be asked to wear a mask and observe the Safe Distance Protocol
    • We encourage families to request that family members and guests who are not well should not attend, and that in the interest of everyone’s health, expressions of sympathy such as handshaking, hugging and other direct contact should be avoided
    • We encourage families to conclude their events by 8 PM to allow us time to clean and disinfect the facilities at the end of the day
    • For those attending indoor services, a mask or face covering is mandatory as per the Bereavement Authority of Ontario directive June 15, 2020 and the City of Toronto Bylaw Bill 511, June 29 and 30, 2020.

 

B.      Interment

    • Individuals will be permitted to approach the grave to place flowers on the casket once our employees have had the opportunity to distance themselves a minimum of 6 feet
    • The casket will not be lowered until the attendees have vacated the area
    • Attendees to graveside services are encouraged to wear a mask or face covering.

 

C.      Mausoleum and Niche Entombments

    • All attendees will be required to adhere to the Safe Distance Protocol maintaining at least 6 feet from our staff at all times
    • Services shall be completed in an outdoor common area in front of the building
    • During the placement in and sealing of the crypt or niche, attendance will be limited to a maximum of 10 individuals for casket entombments; 5 individuals for urn entombments (a 6-foot distance maintained at all times)
    • For those attending indoor services or visiting, a mask or face covering is mandatory as per the Bereavement Authority of Ontario directive June 15, 2020 and the City of Toronto Bylaw Bill 511, June 29 and 30, 2020.

 

D.      Cremation Witnessing

    • Physical distancing protocols are to be maintain
    • For those attending witnessings, a mask or face covering is mandatory as per the Bereavement Authority of Ontario directive June 15, 2020 and the City of Toronto Bylaw Bill 511, June 29 and 30, 2020.